Last Updated: January 12, 2026
Thank you for shopping at NextSmaryly (“we,” “our,” or “us”). We want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for orders placed on www.nextsmartly.com.
1. Return Eligibility
You may request a return within 30 days of receiving your order if the item meets the following conditions:
- The item is unused, unworn, and in its original condition
- The item is in its original packaging
- Proof of purchase (order confirmation or receipt) is provided
We reserve the right to refuse returns that do not meet these criteria.
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items that are damaged due to misuse or improper handling
3. Return Process
To initiate a return, please contact us at [email protected] with your order details. Once your request is approved:
- We will provide return instructions and the return address
- You must ship the item back within the specified timeframe
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [email protected].
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement or refund at no additional cost.
7. Late or Missing Refunds
If you have not received your refund:
- First, check your bank account again
- Then contact your credit card company or payment provider
- If the issue persists, contact us at [email protected]
8. Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: [email protected]